Shipping & Delivery Policy

At Solaia Edit, we want your shopping experience to feel as considered as the pieces you choose for your home. This Shipping & Delivery Policy explains how orders are processed and delivered.

1. Delivery Locations

Solaia Edit offers delivery to the destinations available at checkout. Customers can review the available delivery options and applicable shipping charges before completing their purchase.

Please ensure that your delivery address and contact details are accurate when placing an order.

2. Order Processing

Orders are processed after payment has been successfully confirmed. Processing times may vary depending on product availability, order volume and fulfilment requirements.

If a specific processing estimate is provided on a product page or during checkout, please refer to that information when placing your order.

3. Delivery Times

Estimated delivery times, where available, will be displayed at checkout or communicated in your order confirmation.

Delivery estimates may be affected by carrier delays, weather conditions, customs procedures or other circumstances outside our reasonable control. Your statutory consumer rights regarding delivery remain unaffected.

If your order has not arrived within the applicable delivery period, please contact us at info@solaiaedit.ie.

4. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Any free-delivery offers will be subject to the terms stated alongside the relevant offer.

5. Order Confirmation and Tracking

After placing an order, you should receive an order confirmation by email.

Where tracking is available, tracking information will be provided when your order is dispatched or when the delivery provider makes it available.

6. Delivery Address and Failed Deliveries

Please check your delivery details carefully before completing your order. If you notice an error, contact us as soon as possible at info@solaiaedit.ie.

We cannot guarantee that an address or order can be changed once fulfilment or dispatch has begun.

If a delivery attempt fails, any available redelivery or collection arrangements will depend on the delivery provider and the circumstances of the order.

7. International Orders, Customs and Duties

Orders delivered across borders may be subject to applicable taxes, customs duties or import charges, depending on the destination and shipping arrangements.

Where applicable, information about additional charges and responsibility for payment will be provided as required by law. Please review the information available at checkout before placing your order.

8. Delayed, Missing or Damaged Orders

If your order is delayed, missing or arrives damaged, please contact info@solaiaedit.ie with your order number and a description of the issue. Photographs may help us assess damage.

We will review the circumstances and explain the appropriate next steps. Nothing in this policy limits your statutory rights concerning delivery, damaged goods or products that do not conform to the contract.

9. Contact Us

For shipping and delivery enquiries, contact:

Solaia Edit
Email: info@solaiaedit.ie

We appreciate your patience and look forward to helping you enjoy your Solaia Edit pieces.