Refund policy
Returns, Cancellations & Refunds Policy
At Solaia Edit, we carefully curate our home textiles and interior pieces to help you choose products that suit your space and personal style.
This policy explains how cancellations, returns and refunds are handled. Your rights may vary depending on the country in which you purchase and receive your order.
1. Statutory Consumer Rights
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded.
Depending on the applicable law, eligible online purchases may carry a statutory cancellation period. Separate rights may apply where products are faulty, damaged, misdescribed or not delivered as agreed.
2. Cancelling an Order
If you wish to cancel an eligible online purchase, please contact us at info@solaiaedit.ie within the applicable legal cancellation period.
Please include your order number and the product details so we can identify your purchase and explain the relevant cancellation procedure.
Certain products may be excluded from cancellation rights where a specific legal exception applies. Any such exception will be applied only where permitted by applicable law.
3. Returns
Solaia Edit does not offer an additional voluntary returns scheme beyond the rights available under applicable consumer law.
Where a return is required by law, we will provide the relevant instructions and explain any applicable conditions.
Please take reasonable care of products while they are in your possession. Any deductions or return-related conditions will be applied only where legally permitted.
4. Faulty, Damaged or Incorrect Products
If an item arrives damaged, faulty or materially different from its description, please contact info@solaiaedit.ie.
Include your order number, a description of the issue and photographs where helpful.
We will assess the circumstances and explain the remedies available under applicable consumer law. Depending on the circumstances, these may include repair, replacement, a price reduction or a refund.
5. Refunds
Where a refund is due, it will be processed in accordance with applicable legal requirements.
Refunds will generally be made using the original payment method unless another method is lawfully agreed. The timing of a refund and any permitted conditions relating to the return of goods will depend on the circumstances and applicable law.
6. How to Contact Us
For cancellation, return or refund enquiries, please email:
Please include your order number and a clear description of your request so we can assist you efficiently.
This policy does not remove or restrict any statutory consumer rights that apply to your purchase.